Return and Refund Policy

At Zephare, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.

Return Policy

• Eligibility for Returns:
  Returns are accepted within 7 days of receiving your order. To be eligible for a return:
  • The item must be unused, unopened, and in its original packaging.
  • Proof of purchase (receipt or order confirmation) is required.
  • Items on sale or part of promotional offers are not eligible for returns.
• Non-Returnable Items:
  • Products that have been opened, used, or tampered with cannot be returned due to hygiene and safety reasons.

Exchange Policy

Exchanges are applicable only for defective or damaged items.

• If you receive a defective or damaged item:
  • Contact us within 48 hours of receiving the product with a photo or video showing the issue.
  • Once verified, we will replace the item at no additional cost.

Refund Policy

• Refunds will be issued in the following cases:
  • The product is returned in its original condition and packaging.
  • The return is initiated within the 7-day return window.
• Non-Refundable Fees:
  • Shipping fees, bank charges, and any third-party payment processing fees are non-refundable.
• Refunds will be processed to the original payment method within 7–10 business days after receiving and inspecting the returned product.

How to Initiate a Return or Exchange

1. Email us at customercare@zephare.com with your order number and reason for the return/exchange.
2. Our team will guide you through the return process and provide the return shipping address.
3. Pack the item securely and send it to the address provided.

Note: Customers are responsible for return shipping costs unless the item is defective or damaged.

Need Assistance?

If you have any questions or need further assistance, feel free to contact our support team at customercare@zephare.com.

Thank you for choosing Zephare. We’re here to make your experience seamless and delightful!